為什么用戶給你們【三星】反饋的問題得不到處理？ 圖片
你們?nèi)瞧髽I(yè)每次【更新系統(tǒng)版本】都不查看用戶反饋的產(chǎn)品系統(tǒng)問題嗎？用戶二月份有給你們反饋過【系統(tǒng)“限制”后臺應(yīng)用程序不通知】問題，你們提供的方法都試過了還是不行，后面又電話聯(lián)系你們【三星消費者電話客服】進(jìn)行反饋，你們?nèi)请娫捒头暦Q：會記錄用戶所提到的問題并向【總部研發(fā)工程師進(jìn)行反饋處理此系統(tǒng)BUG】，后面我通過【三星手機服務(wù)通】又預(yù)約你們【三星技術(shù)工程師】遠(yuǎn)程操作處理也沒處理好，你們?nèi)羌夹g(shù)工程師也聲稱：我這邊會記錄用戶您反饋的問題，并向我們?nèi)强偛俊狙邪l(fā)工程師】內(nèi)部再次反饋！我想說的是你們【三星】今年都推送【三次系統(tǒng)版本更新】了！
我想問的是：
1.你們【三星消費者電話客服】壓根沒有記錄用戶們提出的【系統(tǒng)“限制”后臺應(yīng)用程序不通知】問題，還是并沒有上報此問題給你們【三星總部】那就是“玩忽職守”了！
2.還有你們【三星手機服務(wù)通遠(yuǎn)程技術(shù)工程師】也是【和電話客服】一樣的壓根沒把用戶提出【系統(tǒng)BUG問題】當(dāng)回事！
3.【電話客服和遠(yuǎn)程技術(shù)工程師】都向你們?nèi)强偛糠答佊脩籼岢龅膯栴}了，總部【研發(fā)工程師們】也是壓根沒把用戶提出的問題當(dāng)回事，還是沒有能力處理這個【系統(tǒng)BUG問題】？
4.還是你們【三星】擅長忽悠消費者用戶只管賣產(chǎn)品，不提供售后服務(wù)？
5.咱們【三星產(chǎn)品全球銷量第一】難道研發(fā)技術(shù)比美國蘋果還有國內(nèi)華為，小米，OPPO，VIVO ，研發(fā)技術(shù)差嗎？
Don't you Samsung enterprises check the product system problems fed back by users every time they [update the system version]? In February, the user gave you feedback on the "System "Restriction" background application without notification] problem. The methods you provided have all been tried but still not worked. Later, I called you [Samsung Consumer Phone Customer Service] for feedback. Your Samsung phone customer service claims that it will record the problems mentioned by users and give feedback to the R & D engineers at the headquarters to deal with this system bugs. Later, I made an appointment with you again through [Samsung Mobile Service Connect], and the remote operation processing has not been handled well either. Your Samsung technical engineers also claim: I will record the problems you feedback from users on this side and give feedback to us again from within Samsung headquarters [R & D engineer]! What I want to say is that you [Samsung] have all pushed [three system version updates] this year!
What I want to ask is:
Your [Samsung Consumer Phone Customer Service] didn't record the [system "restriction" background application non-notification] problem raised by users at all, or did you not report this problem to you [Samsung headquarters], that is "negligence of duty"!
Also, you [Samsung Mobile Service Remote Technical Engineer] are also [as in telephone customer service] and don't take users' "system BUG problems" seriously at all!
【Telephone customer service and remote technical engineers】 have all fed back the questions raised by users to your Samsung headquarters. Has the headquarters [R & D engineers] not taken the problems raised by users seriously at all, or is it unable to handle this 【system BUG problem】?
Or are you [Samsung] good at fooling consumer users into just selling products and not providing after-sales service?
Is our R & D technology inferior to Apple in the United States and Huawei, Xiaomi, OPPO, VIVO in the world? Is the R & D technology inferior to that of Apple in the United States?
我想問的是：
1.你們【三星消費者電話客服】壓根沒有記錄用戶們提出的【系統(tǒng)“限制”后臺應(yīng)用程序不通知】問題，還是并沒有上報此問題給你們【三星總部】那就是“玩忽職守”了！
2.還有你們【三星手機服務(wù)通遠(yuǎn)程技術(shù)工程師】也是【和電話客服】一樣的壓根沒把用戶提出【系統(tǒng)BUG問題】當(dāng)回事！
3.【電話客服和遠(yuǎn)程技術(shù)工程師】都向你們?nèi)强偛糠答佊脩籼岢龅膯栴}了，總部【研發(fā)工程師們】也是壓根沒把用戶提出的問題當(dāng)回事，還是沒有能力處理這個【系統(tǒng)BUG問題】？
4.還是你們【三星】擅長忽悠消費者用戶只管賣產(chǎn)品，不提供售后服務(wù)？
5.咱們【三星產(chǎn)品全球銷量第一】難道研發(fā)技術(shù)比美國蘋果還有國內(nèi)華為，小米，OPPO，VIVO ，研發(fā)技術(shù)差嗎？
Don't you Samsung enterprises check the product system problems fed back by users every time they [update the system version]? In February, the user gave you feedback on the "System "Restriction" background application without notification] problem. The methods you provided have all been tried but still not worked. Later, I called you [Samsung Consumer Phone Customer Service] for feedback. Your Samsung phone customer service claims that it will record the problems mentioned by users and give feedback to the R & D engineers at the headquarters to deal with this system bugs. Later, I made an appointment with you again through [Samsung Mobile Service Connect], and the remote operation processing has not been handled well either. Your Samsung technical engineers also claim: I will record the problems you feedback from users on this side and give feedback to us again from within Samsung headquarters [R & D engineer]! What I want to say is that you [Samsung] have all pushed [three system version updates] this year!
What I want to ask is:
Your [Samsung Consumer Phone Customer Service] didn't record the [system "restriction" background application non-notification] problem raised by users at all, or did you not report this problem to you [Samsung headquarters], that is "negligence of duty"!
Also, you [Samsung Mobile Service Remote Technical Engineer] are also [as in telephone customer service] and don't take users' "system BUG problems" seriously at all!
【Telephone customer service and remote technical engineers】 have all fed back the questions raised by users to your Samsung headquarters. Has the headquarters [R & D engineers] not taken the problems raised by users seriously at all, or is it unable to handle this 【system BUG problem】?
Or are you [Samsung] good at fooling consumer users into just selling products and not providing after-sales service?
Is our R & D technology inferior to Apple in the United States and Huawei, Xiaomi, OPPO, VIVO in the world? Is the R & D technology inferior to that of Apple in the United States?
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